Policies and security
Effective June 1, 2014
This Privacy Statement applies to the handling of your Personal Information in connection with all services and Web sites offered by EyeCandySunglasses.com.
- Why we collect personal information.
- What personal information we collect and when it is collected.
- How your personal information is used and protected.
- When and with whom your personal information is shared.
- How to contact us with questions or comments.
Information we collect.
This Privacy Statement applies to Personal Information, which is information that we collect from you as a customer that specifically identifies you as an individual.
We may collect your Personal Information when you:
- Place an order from our catalog or our web sites.
- Create an account on our web sites.
- Return an item, make an exchange or submit a rebate.
- Inquire about our products or services or contact customer service.
- Request our catalog.
- Sign up for our email updates or other promotional materials.
- Enter our contest or sweepstake.
- Are referred to us through a marketing promotion.
- Participate in a marketing survey, promotion or event.
Personal information that we collect from you may include:
- Telephone number.
- Fax number.
- Email address.
- Transaction information.
- Credit card, debit card or checking account information.
- Company history (in conjunction with new account set up).
We may also collect other information, including browsing activity on our web sites, activity in response to our emails, location information, and aggregated or statistical information regarding use of our web sites to improve site performance, product offerings, and promotions and targeted advertising. If you do not want to receive targeted advertising from us, please see the cookies section below. If you do not want to receive email or other mail from us, please see the choices section below.
Note: in order to provide you with a better shopping experience and to improve the quality of our services, we may combine personal information you submit under your account with other information that we may receive from you, from third parties or with other public information. We maintain this information, along with a record of your purchases, in restricted databases. We do not knowingly collect personal information from children younger than 13.
How we use the information we collect
We strive to make your shopping experience easy and convenient, from your initial search for products and services through the delivery of your requested items. The information we collect helps us meet this goal by allowing us to:
- Customize your shopping experience and identify your preferences.
- Confirm, process, fulfill, and track your orders.
- Respond to your customer service inquiries or requests.
- Inform you of special values and featured items.
- Send you catalogs or promotional offers we believe will be of interest to you.
- Serve you targeted advertising.
- Send you email updates.
- Inform you of recalls or other information on products you have purchased.
- Prevent or mitigate fraud and credit risk.
- Administer promotions, contests, sweepstakes, and rewards programs.
- Improve our merchandise selection, web sites and customer service.
- Comply with applicable legal demands, laws and regulations.
California residents – notice of disclosure:
California law gives California residents the right to request a notice describing the categories of personal information we share with affiliated companies or other parties for their direct marketing purposes.
The notice that we give california residents under california civil code sections 1798.83–1798.84 identifies the categories of personal information we shares with affiliated companies or others for their direct marketing purposes. The notice includes the names and addresses of those affiliated companies or others. If you are a california resident and would like a copy of this notice, please email us with our web-based email form or write to us at:
EyeCandy Eyewear, LLC
1684 N Belcher Rd
Clearwater FL, 33765
EU countries and Switzerland – safe harbor
We provide certain information technology and support services for affiliated companies established in the European Union and Switzerland (“European Affiliates”). In connection with those services, we may access and otherwise process in the United States individually identifiable information about the customers and other end users of its European Affiliates (“European Affiliate Data”). We act exclusively as an agent/processor on behalf of its European Affiliates regarding the processing of such European Affiliate Customer Data, and adheres to the U.S.-EU Safe Harbor Privacy Framework and the U.S.-Swiss Safe Harbor Privacy Framework (collectively, “Safe Harbor”) solely as a data processor/agent for these purposes.
For more information about Safe Harbor please refer to the US Department of Commerce website at export.gov/safeharbor. European end users may first wish to contact the relevant European Affiliate with questions regarding European Affiliate Customer Data shared with us, as this may be the most efficient means of addressing such access requests. The EU data protection authorities (DPAs) dispute resolution procedures panel may be contacted at email@example.com. Individual EU DPAs may be contacted directly via the information provided at ec.europa.eu/justice/data-protection/bodies/authorities/eu/index_en.htm. Contact information for the Swiss FDPIC can be found at: www.edoeb.admin.ch/kontakt/index.html?lang=en. European and Swiss end users may also contact us directly with any questions. Any European or Swiss end user who cannot resolve his or her issue directly with us or our European Affiliate can contact the local data protection authority for further information and assistance.
Use of “cookies.”
Cookies are pieces of information that are transferred from web sites to your computer's hard drive and they may serve a variety of purposes (web beacons, flash cookies and other similar technologies may also be used for these purposes). For example, cookies “remember” you when you return to one of our web sites and make your experience more user-friendly. Cookies help us identify which web pages are visited and how often and evaluate how its web sites are used to improve their services.
Cookies also enable us and our third parties to deliver targeted advertising to you. To learn how to opt out of these advertising-related cookies, click here. You can also opt-out of receiving personalized ads from third party advertisers and ad networks who are members of the digital advertising alliance or the network advertising initiative by visiting their opt-out pages. If your browsers are configured to reject cookies when you visit these pages, or if you subsequently erase your cookies, use a different device or change web browsers, your opt-out may become ineffective and may need to be repeated.
Browser settings, including do not track signals and other mechanisms, will not affect data collection and not constitute an opt-out of advertising-related cookies, personalized third-party advertising or promotional messages from us; you must use the opt-out choices described herein in order to opt out from such promotional messages.
Your choices regarding our promotional messages
You may decide to opt out of receiving promotional messages from us. To do so, please notify us by one of the following means:
- Follow the “unsubscribe” link on any of our promotional emails.
- Email us using our web-based email form and tell us what marketing programs you want to opt-out or Call 727-600-8061.
Once we have processed your request, you may continue to receive messages or postal mail from affiliated companies and others if they received your email, mobile number or postal address from us previously, from sources other than us or through their own transactions or communications with you. You will also continue to receive promotional messages if you later request to hear from us again.
Third-party web sites:
Our web sites may contain links to, or plugins or widgets from, social media or other sites operated and maintained by third parties, over which we have no control. Privacy practices on such sites may be different from our privacy statement. Similarly, our websites may be accessed and used from third-party sites that we do not control. We encourage you to consult the privacy policies that govern such sites before using them.
We maintain reasonable and appropriate standards to safeguard your personal information.
When you enter personal information that contains credit or debit card number at the designated and secured sections of our websites, the site encrypts or encodes the information when sending it over the internet. Personal information that we collect and maintain is subject to physical, administrative, and technical controls that are consistent with recognized industry standards.
We process personal information on our servers in the united states and in other countries. In some cases, we may process your personal information on a server outside your own country in accordance with this privacy statement and applicable law.
Avoiding identity theft. If you think someone has improperly accessed or used your personal information supplied to us or made unauthorized purchases at with us using your personal information, please contact us immediately.
Consider taking the following steps to protect yourself against fraud and identity theft:
Review your account statements regularly. Carefully review your bank, credit card, and other account statements every month to ensure that all of your account activity is valid. Report any questionable charges promptly and in writing to the card or account issuer.
Review your credit report from time to time. Obtain and review your credit report periodically to ensure that all your information is correct. You can obtain a free credit report once per year by visiting http://www.annualcreditreport.com or by calling 877-322-8228. Carefully reviewing your credit report can help you spot problems and address them quickly. If you have any questions about your credit report or notice any inaccuracies, contact the relevant consumer reporting agency promptly at the telephone number listed on the report.
Create a fraud alert. Consider placing a fraud alert on your credit file. The fraud alert prompts creditors to contact you before opening any new accounts or increasing credit limits on your existing accounts. You can place a fraud alert on your credit file by contacting one of three consumer reporting agencies listed below. You need to contact only one of the three agencies in order to create the alert; the agency you contact is required by law to contact the other two. You will receive confirmation letters in the mail and then will be able to order a credit report from each of the three agencies, free of charge. The fraud alert will remain in your credit file for at least 90 days.
P.O. Box 740241
Atlanta, GA 30374
P.O. Box 9532
Allen, TX 75013
P.O. Box 6790
Fullerton, CA 92834
For more guidance on steps you can take to protect your information and credit, contact the U.S. Federal Trade Commission by email at www.consumer.ftc.gov/features/feature-0014-identity-theft or by telephone at 877-id-theft (877-438-4338), or write to the commission at:
Identity Theft Clearinghouse, Federal Trade Commission
600 Pennsylvania Avenue NW, Washington, D.C. 20580
Changes to your personal information:
To help ensure that the personal information we store and process is accurate, complete and current, please contact us with changes to your personal information by one of the means described in the section about your choices regarding our promotional messages above.
Unless otherwise required by law or for legitimate business purposes, we will make good-faith efforts to correct your personal information when you notify us of an error or a change. To prevent unauthorized changes, we ask individual customers to positively identify themselves before we process such requests.
We reserve the right to charge a small fee to process any request to update, correct or delete personal information. We also may decline to process certain requests that require a disproportionate technical or practical cost or effort or that could jeopardize the privacy of others or infringe upon ours rights or property.
How to contact us with questions or comments. Please direct any questions or concerns regarding this privacy statement or our treatment of personal information to us through this web site, by emailing us firstname.lastname@example.org
Upon receiving a written complaint from a customer, we contact the customer directly. We will investigate your complaint promptly and diligently to address your concerns and to resolve any dispute quickly.
We regularly review our compliance with this privacy statement.
Privacy statement updates.
This privacy statement may change from time to time. We will post on our web sites all changes to the privacy statement, and, if the changes are significant, will provide a more prominent notice of the privacy statement change. Each version of this privacy statement will be identified by its effective date, found at the main page of the privacy statement.